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Opace annual customer survey 2012

The results of our annual customer survey have just been announced – and we think they are pretty impressive.

As far as our clients are concerned we offer exceptional value, a clear understanding of their needs, and deliver noticeable improvements to their business. The headline figures from our survey include :

• 100% of customers rated their service as ‘Good’ or ‘Excellent’
• 80% rated the service as value for money
• 90% believed Opace gave them enough guidance throughout the project
• 90% were happy with the time scale to completion of the project
• 80% have registered noticeable improvements following project completion
• 100% of clients would use us again, with 70% offering testimonials of their satisfaction

Our confidential questionnaire is sent annually to all our customers and the results collated to help us improve our service offering. As a leading Internet Marketing Agency we have always believed we offer the best service at the best price – and the results of the survey confirm it.

Our service?

100% of customers rated our service as ‘Good’ or ‘Excellent’. As one respondent said “I feel Opace has a great team and offers an excellent personalised service”. Client’s appreciated our complete package of services which we delivered in an approachable, personal way – as little jargon as possible, and a real business-focussed attitude.

The best value?

80% rated our service as great value for money. We will never be the cheapest SEO company or web design agency because we employ experienced professionals to provide an ethical service, but our clients overwhelming believed we offered genuine value for money

Exceptional support?

Our clients were full of praise for our service. 90% believed we gave them enough guidance and support throughout the project and 90% were happy with the time scale to completion. One client commented “Very impressed with the speed and professionalism of the job undertaken from the outset, so much so that I would highly recommend Opace.”

Delivering results?

80% of customers have registered noticeable improvements following project completion. Our web design, internet marketing and SEO services are clearly delivering added value to our clients in the commercial, public and not-for-profit sectors – helping them build brand, find new markets and customers. Here are a few comments from customers:

• “We have always found our dealings with Opace effective AND enjoyable – a rare combination these days!”
• “Yes there are more visitor to our site.”
• “My understanding has improved greatly.”
• “The client was very happy with the end result and now has better functionality.”
• “Big increase in followers. Our FB posts are relevant, interesting, and funny.”

  Overall, we are pleased to report, 100% of clients would use us again, with 70% offering testimonials of their satisfaction within the survey.   Remember to watch this space as we will be releasing a range of online marketing blogs over the coming months. Our readers can also find our Opace Facebook page at http://www.facebook.com/OpaceWebDesign. For all the latest goings on, you can keep up-to-date with Opace on Twitter https://twitter.com/OpaceWeb. And we also now have an Opace YouTube page live at http://www.youtube.com/user/opacewebdesign.